Accessibility

Purpose

Dearie Contracting Inc. (the ‘Company”) is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely matter. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility Laws.
The Company is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination. We understand that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and it’s accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under the law.
We are committed to excellence in serving and providing the highest quality of work and excellent service to all customers including people with disabilities.

Training

We are committed to training each person on the Ontario accessibility standards as it relates to their specific roles and as soon as practicable after being hired. In respect to any changes to the policy, this will be further communicated and training provided.

Training will cover the following

A review of the purpose of the Accessibility for Ontarians with Disabilities Act 2005 and the requirements of the Customer Service Standards;

How to interact and communicate with people with various types of disabilities;

How to interact with people who use an assistive device or require the assistance of a service animal or support person;

How to use equipment or devices that are available at our premises or that we provide that may help people with disabilities and

Instructions on what to do is a person with a disability is having sifficulty accessing your services.

In 2025 the company has engaged with our web developer to redesign our website in order to meet Web Content Accessibility Guidelines (WCAG) website requirements. All future Company websites will be developed to ensure compatibility with assistive technologies providing everyone with equal and appropriate access to information.
The availability of accessible formats and communication supports will be communicated to the public by the posting of our Accessibility Standard Policy on our Company website/

Procedure to Identify and Remove Barriers:

Dearie Contracting Inc. ensures that we are identifying and removing barriers to access for people with varying abilities by:

1. Encouraging individuals with varying abilities to use their own personal assistive devices

2. Notifying employees, potential hires and the public that accommodations can be made during recruitment and hiring, or at any other time as appropriate; and that supports are available for those with varying abilities.

3. Implementing a process to develop individual accommodation plans for employees. Where needed, we will also provide customized emergency information to help an employee with varying abilities during an emergency

4. Considering the accessibility need of all employees through our company standard operating practices, policies and procedures.

5. Communicating with a person with varying abilities in a manner that considers their ability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports. We will also meet internationally-recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with accessibility laws.

Types of accessible formats may include:

HTML and Microsoft Word

Accessible audio formats

Large prints

Text transcripts of visual and audio information

Types of communication supports include:

Reading the written aloud to the person directly

Exchanging hand-written notes (or providing a note taker (or communication assistant)

Captioning or audio description

Assistive listening systems

Augmentative and alternative communication methods and strategies (e.g., the use of letter, word or picture boards, and devices that speak out)

Repeating, clarifying or restating information

6. Allowing individuals with varying abilities to bring their guide dog or service animal with them to areas of the premises where they require assistance.

7. Permitting individuals with varying abilities who use a support person to accompany them and ensuring that a person with varying abilities has access to his or her support person while on the premises.

8. Providing notice when services that people with varying abilities rely on to access our services are temporarily disrupted. This notice will be provided in accessible formats and posted in public.

9. Providing public notification on all job postings that any necessary accommodations will be made during the application/interviewing process for applicants who may require them.

10. Making offers of employment which notify the successful applicant of our policies for accommodating employees with varying abilities.

11. .Allocated parking is available at all Dearie Contracting Inc buildings for those with registered parking stickers. Onsite practices will vary but will be assessed and addressed on a case by case basis.

12. .Developing documented individual accommodation plans for employees with varying abilities when required. Employees who require accommodations should contact their manager or health and safety representative; workplace accommodations can be temporary or permanent.

Examples of workplace accommodations include, but not limited to: modifying job duties, modifying work stations, welcoming assistive devices, providing alternative ways of communicating with the employer.
In accordance with these principles and procedures, reasonable accommodation will be made on a case by case basis to meet the specific needs of employees and applicants to make Dearie Contracting Inc. accessible to employees and applicants with varying abilities.

Feedback

The Company welcomes feedback on how we provide accessible customer service. Feedback will help us identify barriers and respond to concerns. Feedback may be provided in the following ways:

By Email: Shelly@Deariehvac.ca

By Telephone: 905-625-9113

By mail: 5690 McAdam Road, Mississauga, ON L4Z 1T2

Definitions

Accessibility – giving people of all abilities opportunities to participate fully in every day life. It is used to describe how widely a service, product, device, or environment is available to as many people possible. It can be seen as the ability to access or benefit from a system, service, product or environment.

Assistive Devices – a technical aid, communication device, or other instrument that is used to maintain or improve the functionable abilities of people with varying abilities. Personal assistive devices are typically devices that are brought with the individual. For example, a wheelchair, walker, or a personal oxygen tank.

Barrier – barriers are obstacles that limit access and prevent people with varying abilities from the fully participating society. Most barriers are not intentional. Barriers usually arise because the needs of the people with varying abilities are not considered from the beginning.

Disability – a limitation experienced by a person that may be visible, non-visible, permanent, or occurring at certain times. Can occur in combination with other forms of varying abilities, types include, but are not limited to, physical, visual, auditory, developmental, linguistic, learning, mental. Etc.

Service Animal – an animal for which it is readily apparent that the animal is used by the person for reasons related to their disability, or if the person provides a letter from a physician or nurse confirming the person requires the animal for reasons related to the disability.

Support Person – another person who accompanies the person with a disability in order to help with communication, mobility, personal care of medical needs or access to services.